Help center

Summary

If you are interested in any of the items presented on the platform you can easily acquire it. Whether for yourself or as a present for a friend the items put smilies on faces. Furthermore, through buying on the platform you also support individual designers and their unique craftsmanship. While building the platform we made sure that searching through the platform was as convenient as possible and buying was easy and secure. Below you find the most important answers to all your questions concerning ordering and buying of items. Please follow the links with information o user account as well as for your order.

Easy way of ordering on nelou.com

1) Like in a physical store, you also have a shopping cart on nelou.com for your convenience. The cart is placed in the top right corner. You can easily drop any items in it that you are interested in through out your shopping tour on nelou.com.

2) After your tour you can go back to the cart and decided which items you really like and then proceed to check out.

3)To proceed with your order, you will be asked to login using your username and password. In case you have not registered you will be asked to do so.

4) Now you can check your order again, before you are finally ready to make the purchase.

5) For your convenience we implemented several purchasing methods: credit card, bank transfer or PayPal. Now your order is placed and ready to be send out to you. You will receive an order confirmation via email shortly. Depending on whether the items "Ready To Wear" you will receive it shortly or it will be "Custom Made" for you.

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My user account

To go shopping on nelou.com you need to register first. This service is completely free and only takes a few minutes. Going forward you will not have to insert your personal data and shipping address again.

To open an unser account and to login please follow the "Register" link on the top right corner. All you information is safely secured and will not be handed out to any third party (to read more on that please follow the link tot "Privacy Policy").

After registering you will receive a confirmation email with all your access details (Tip: in case a third party has access to your account, we recommend that you delete this email and safely store your access information in a different location).

In case you lose your account details, please go to "forgotten password?".

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Using my styleaut user account

If you have registered with us through one of our partner websites you are able to also login to nelou.com with the same user account details. Please use the "My account" button in the top right corner to login. Enjoy shopping on our new and bigger platform!

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Paying on nelou.com easily and securely

Online shopping becomes more and more part of life because only online can you offer a great number of different products in an easy and comfortable way. This is also the case on nelou.com - hence safety and security is one of the top priorities on our websites and easily recognisable through the "closed lock" sign in your browser.

There are several payment methods we offer for your convenience:
• Credit Card (MasterCared SecureCode, Verified by VISA)
• Online banking (via sofortueberweisung.de and eps Online bank transfer)
• PayPal

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Delivering my order and returning my order

Depending on whether you ordered a "Ready To Wear" item or a "Custom Made" item the items is send to you either in 3 - 5 days or is especially made for you and might take a little longer. If you order from one designer "Custom Made" & "Ready To Wear" items at the same time, those will be shipped out together and may take up to 14 days before they get to you directly from the designer. To find out more about the shipping policy please visit this page.

Shipping cost and duration depends from where and to where a product is shipped to ( (for more information see the "Shipping Costs Table") and are highlighted in your bill.

You can cancel an order within 14 days of placing it via email, letter and through the system, or in case you have received the item already, by sending it back to the designer.

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My bill

To view "Your order" please access your user account. For environmental reasons we are not sending bills with the physical order. Please download your bill as pdf in your user account. However, if you need a physical bill, please email info@nelou.com with your order number. We are happy to send you a copy of the bill via post.

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